Refund & Replacement Policy

Last updated: October 2026

At OTTwala, customer satisfaction and service reliability are our top priorities. Because our products are digital subscriptions and activation credentials, the following policy applies to all inquiries finalized through WhatsApp.

1. Activation Guarantee

We guarantee that your purchased subscription credentials will be successfully delivered and functioning at the time of initial setup. If an activated service fails to work during initial verification due to credential invalidity and our technical support cannot resolve the issue within 24 hours, you are entitled to a full refund or an immediate alternative plan replacement.

2. Warranty Period & Replacements

Each duration tier (e.g., 1 Month, 3 Months, 1 Year) includes full-duration technical warranty coverage for the period agreed upon during purchase. In the rare event of an unexpected service disruption or credential issue during your active period:

• Contact our support team immediately via WhatsApp with your original order reference.
• Our team will inspect the account and provide replacement credentials or restore service within 12 to 24 hours.

3. Non-Refundable Scenarios

Refunds cannot be issued under the following circumstances:

• Accidental purchase or change of mind after credentials have been issued and utilized.
• Incompatibility caused by user hardware, outdated operating systems, or localized ISP firewall blocks that were not checked prior to purchase.
• Account termination resulting from violation of platform guidelines (such as sharing single-user logins with multiple unauthorized viewers).

4. How to Request Assistance

To request assistance or report an issue, please send a message to our WhatsApp support team quoting your registered phone number, product name, and the specific issue encountered.